Employee Development – 3 Cost Effective Tips

Professional development of others is something I really enjoy.  As a leader, I always encourage and help my team to continually learn and grow in their education and experiences.  Some companies today may be challenged with lack of budgeted training dollars for professional development.  Even if challenged, there are ways you can invest in people.  Some ideas that may work for Continue Reading »

Customer Service at its finest – Sprinkles Cupcake ATM

Sprinkles definitely take the cake with their innovative idea of offering fresh baked cupcakes to customers through a very creative source – the world’s first cupcake ATM machine.  A prime example how an Entrepreneur, Candace Nelson, goes with gut instinct, follows through and makes it happen.  The idea started when Candace was pregnant.  A craving for a fresh baked cupcake in the middle Continue Reading »

Increase Morale – Serve your Employees

Have you ever done something just because it was the right thing to do for your employees and then years later read about it in a book and have one of those “aha” moments?  Well, I did.  During my management career in the call center industry, the senior leadership group would get together and have an Continue Reading »

Learning from Others

Being an avid learner, I must agree with the author on this great article.  Especially, the comment, “I’ve yet to meet someone who couldn’t teach me something”.  We learn so much from others when we are open minded and put forth the effort to listen and learn. Also, point number 5 (Learning is good; Doing is Continue Reading »

Entrepreneurs Lessons Learned

A lot of great lessons learned shared by five exceptional Women Entrepreneurs.  Some really good advice for both women and men.  Strategy and communication are a big part of the advice, however, the one common theme I noticed that each entrepreneur shared was at least one comment each around around the topic of People.  In summary: Continue Reading »

Customer Service is Customer Satisfaction

Customer service is Customer Satisfaction.  Every person has the opportunity to make a difference with each customer.  This is a great video to use as an icebreaker or brainstorming session in customer service training to encourage your team to find a way to make a difference in their role and interaction with the customer.   [youtube]http://www.youtube.com/watch?v=qOZPlt3Ha0Y[/youtube]

Problem-Solving Trick: Ask the Right Question

This article really hit home with me because I love solving problems and the first step is to ask lots of questions.  First and foremost, you have to be willing to ask the questions.  But to get the right solution you have to ask the right questions.  The technique used here can help guide you when a project gets stuck Continue Reading »