Sprinkles definitely take the cake with their innovative idea of offering fresh baked cupcakes to customers through a very creative source – the world’s first cupcake ATM machine. A prime example how an Entrepreneur, Candace Nelson, goes with gut instinct, follows through and makes it happen. The idea started when Candace was pregnant. A craving for a fresh baked cupcake in the middle of the night. Now that is an Entrepreneur. In looking at the Sprinkles website, I was even more amazed how Sprinkles has donated over $3.8 million in cash and cupcakes to charities in the local communities where they operate. Congratulations to Candace and Charles Nelson for the success of their business but most importantly to the impact they are making through their contributions back to the community!
Customer service is Customer Satisfaction. Every person has the opportunity to make a difference with each customer. This is a great video to use as an icebreaker or brainstorming session in customer service training to encourage your team to find a way to make a difference in their role and interaction with the customer.
A great example of treating each person with dignity and respect. Every life really does have a story.[youtube]http://www.youtube.com/watch?v=2v0RhvZ3lvY[/youtube]