Do you get up when you fall?

The old saying, “you can’t win them all…you win some and you lose some” doesn’t mean you shouldn’t put your best foot forward giving your complete effort and being into what you are doing. You do. Always do your best. Whether you’re playing a simple mobile game like “Words with Friends” or a more complex game like “Scrabble,” you give everything your best effort with the desire to win.

What is your learning style?

Have you ever thought about the different ways people learn? Have you ever noticed that you can teach the same thing in the same way to different people and some understand and others seem confused? If you are conscious of the ways you learn and the way others learn, it will help enhance communication and Continue Reading »

What is the most important question to ask your Customer?

One of the services offered by my business is customer satisfaction surveys. I’ve worked with several clients to design, develop and implement surveys geared around questions that they are seeking the answer to in or in order to improve the business performance. I’ve designed surveys that are short and some that are very lengthy. No Continue Reading »

Employee Development – 3 Cost Effective Tips

Professional development of others is something I really enjoy.  As a leader, I always encourage and help my team to continually learn and grow in their education and experiences.  Some companies today may be challenged with lack of budgeted training dollars for professional development.  Even if challenged, there are ways you can invest in people.  Some ideas that may work for Continue Reading »

Customer Service at its finest – Sprinkles Cupcake ATM

Sprinkles definitely take the cake with their innovative idea of offering fresh baked cupcakes to customers through a very creative source – the world’s first cupcake ATM machine.  A prime example how an Entrepreneur, Candace Nelson, goes with gut instinct, follows through and makes it happen.  The idea started when Candace was pregnant.  A craving for a fresh baked cupcake in the middle Continue Reading »

Increase Morale – Serve your Employees

Have you ever done something just because it was the right thing to do for your employees and then years later read about it in a book and have one of those “aha” moments?  Well, I did.  During my management career in the call center industry, the senior leadership group would get together and have an Continue Reading »

Learning from Others

Being an avid learner, I must agree with the author on this great article.  Especially, the comment, “I’ve yet to meet someone who couldn’t teach me something”.  We learn so much from others when we are open minded and put forth the effort to listen and learn. Also, point number 5 (Learning is good; Doing is Continue Reading »