09-2023-VOYC Please enable JavaScript in your browser to complete this form.Select Group *Select groupNorth American Packaging & GraphicsColor MaterialsContact: *Sales Doc #: *Role: *1. How would you rate your overall satisfaction with your experience in placing orders and working with the North American Customer Service team?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied1a.Is there anything we could do to make this process easier for you?2. How would you rate the CSR’s ability and knowledge to handle your order or request?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied2a. IF RATED LESS THAN VERY SATISFIED, WHAT COULD WE DO TO IMPROVE THE SCORE?3. How satisfied are you with how the customer service team keeps you informed of delays or changes on your order?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied3a. General comments, what could we do to improve?4. What was your reason for calling Sun Chemical's Customer Service Team?4a. Was your CSR able to to take care of you on your first contact? 5.1 Placing an orderSelect1- Very Easy2 Easy3 - Not Very Easy5.2 Change or follow-up on an orderSelect1- Very Easy2 Easy3 - Not Very Easy5.3 Our invoicing and payment processSelect1- Very Easy2 Easy3 - Not Very Easy LESS and often 5.4 Our returns process (if used)Select1- Very Easy2 Easy3 - Not Very Easy6. Did you know you can place and track your order online?Select1- Yes2 No6a. If Yes, are you currently using the platform?6b. If yes how often are you logging in and what features are you using on the platform? Do you have any recommendations for improvements? 6c. If they are not using the platform then why? 7. This year the Customer Service Team realigned to better service our customers. Are you satisfied with this change? 7a. In the past year, do you feel that customer service has improved, stayed the same, or declined? 7c. Is there anyone on the Customer service Team that you would like to recognize? Submit