Please enable JavaScript in your browser to complete this form.Select Group *Select groupNAIColor MaterialsSales Doc #: *1. How would you rate your overall satisfaction with your experience in placing orders and working with the service team in Cincinnati?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied1a. IS THERE ANYTHING WE COULD DO TO MAKE THIS PROCESS EASIER FOR YOU?2. How would you rate the CSR’s ability and knowledge to handle your order or request?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied2a. IF RATED LESS THAN VERY SATISFIED, WHAT COULD WE DO TO IMPROVE THE SCORE?3. How satisfied are you with how the customer service team keeps you informed of delays or changes on your order?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied3a. General comments, what could we do to improve? EASIER 7a. ability 8. Color Materials Only How would you rate your overall satisfaction with Sun chemical versus your other supplies of color and effects? SelectBetter PerformanceEquivalent PerformanceLower Performance4. NAI Only Your order confirmations show the confirmed delivery dates for your materials. Do you feel the delivery dates areSelectVery reasonableReasonableNot reasonableUnacceptable5. Are you aware of the lead times for the products you order from Sun?SelectYesNoOther5a. Follow up: Do you feel the lead times to deliver our products are competitive in the market?5b. Comments5c. How Satisfied are you with Sun’s ability to supply products in a timely manner? Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied6. How satisfied are you with the delivery of documents such as Safety Data Sheets, Certificate of Analysis (COA’s), etc.?Select1- Very Dissatisfied2 Dissatisfied,3 - Satisfied4 – Very satisfied6a. Comments7. In the past year, do you feel that customer service has improved, stayed the same, or declined?SelectimprovedStayed the sameDeclined7a. Comments7b. What can Sun Chemical do to improve the service provided to you?Submit