At the end of each semester, the Profit Club does a brainstorming session and shares the lessons learned. This semester was twelve 4th and 5th graders, 8 boys and 4 girls. They never cease to amaze me how much they learn and apply what I teach them. I could not help but share the things […]
Lessons Learned from the Profit Club Read More »
One of the services offered by my business is customer satisfaction surveys. I’ve worked with several clients to design, develop and implement surveys geared around questions that they are seeking the answer to in or in order to improve the business performance. I’ve designed surveys that are short and some that are very lengthy. No
What is the most important question to ask your Customer? Read More »
Sprinkles definitely take the cake with their innovative idea of offering fresh baked cupcakes to customers through a very creative source – the world’s first cupcake ATM machine. A prime example how an Entrepreneur, Candace Nelson, goes with gut instinct, follows through and makes it happen. The idea started when Candace was pregnant. A craving for a fresh baked cupcake in the middle
Customer Service at its finest – Sprinkles Cupcake ATM Read More »
Customer service is Customer Satisfaction. Every person has the opportunity to make a difference with each customer. This is a great video to use as an icebreaker or brainstorming session in customer service training to encourage your team to find a way to make a difference in their role and interaction with the customer. [youtube]http://www.youtube.com/watch?v=qOZPlt3Ha0Y[/youtube]
Customer Service is Customer Satisfaction Read More »