Customer Service is Customer Satisfaction

Customer service is Customer Satisfaction.  Every person has the opportunity to make a difference with each customer.  This is a great video to use as an icebreaker or brainstorming session in customer service training to encourage your team to find a way to make a difference in their role and interaction with the customer.   [youtube]http://www.youtube.com/watch?v=qOZPlt3Ha0Y[/youtube]

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