Learning from Others

Being an avid learner, I must agree with the author on this great article.  Especially, the comment, “I’ve yet to meet someone who couldn’t teach me something”.  We learn so much from others when we are open minded and put forth the effort to listen and learn. Also, point number 5 (Learning is good; Doing is […]

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Customer Service is Customer Satisfaction

Customer service is Customer Satisfaction.  Every person has the opportunity to make a difference with each customer.  This is a great video to use as an icebreaker or brainstorming session in customer service training to encourage your team to find a way to make a difference in their role and interaction with the customer.   [youtube]http://www.youtube.com/watch?v=qOZPlt3Ha0Y[/youtube]

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